Well I just spoke with my insurance company and was told that my file was in “medical review staffing” and to call back later today for a status update. A few moments later Jason told me that someone from Wausau had called the house looking for me and that he gave her my cell phone number. However no one had called my cell…so I called them back. I was then told that the surgery was listed as an “exclusion” on my insurance.
Well yeah, this is why my doctor sent in all of the documentation that he had and a letter of recommendation. She then told me that they could not approve it at this time because it was listed as an “exclusion”. I asked what I should do and she told me that I would need to contact my HR Dept. (of our parent company) and talk to them about this, that HR would be the only ones to change this because they are the ones who put it in the policy to begin with.
Okay…so I call HR and am told that it is true that this is an “exclusion” and that it must be “medically necessary” for someone to have this surgery. I said that I already knew that and that I have spoken with the insurance many times regarding this and that I even had a list of the criteria that must be met in order for it to be deemed as medically necessary faxed to me and gave it to my doctor in which he included with the letter of recommendation and notes that he sent to the insurance. I also told her that I meet that criteria and she told me…
“oh c’mon now Maria, you’re not morbidly obese and you’d have to be in order to meet criteria”
Oh yes…she did. I was FLOORED! I went on to state to her that,
“no…I’m not morbidly obese…I’m SUPER MORBIDLY OBESE and have a BMI over 50″
…but she interrupted me and went on and on about what is “classified as medical necessity”. I told her that I’ve been researching this for over 2 years now and have been conversing with the insurance on it for over 1 1/2 years and that I’m well aware of the criteria that must be met in order to qualify for this surgery…but she went on anyway. She then interrupted me and said, “Maria, are you going to let me finish or are you just going to keep talking?”
What I wanted to say was, “who in the f*** are you to tell me what I AM or am NOT?? Have you seen my medical history? Do you know what I currently have or even what a BMI is??” I’m telling you that STUPIDITY SHOULD BE PAINFUL people!!!
I finally told her that I would just let the surgeon’s office fight it out with the insurance and that I’m done with this conversation. She said that she would “check on it” with the insurance and get back to me…I told her there’s no need for her to get involved after what she just stated.
Yeah…I pay for insurance and my own company is fighting me on this. This is completely ridiculous!
UPDATE!!
I just got off the phone with my insurance again (they called me this time). They apologized…apparently I was “misinformed”. Ya think?? They assured me that they “have not dropped the ball on this” and that “the surgery IS covered” under my insurance and that they will personally “review my case” and will contact me if “any further documentation is required”. I thanked them for calling me and correcting the situation…but OMG!
Why must people torture me? Like I need more stress!
At least I know that it’s not over yet.
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